Aged Care Rights

On 1st of July, the Australian Government introduced a simpler Charter of Aged Care Rights that makes sure the client is at the centre of every decision. This will allow you, the client, to ensure you are making informed decisions that is best for you. The new Charter of Rights acknowledges that the client’s identity, culture and diversity should be be valued and supported.

New Charter of Aged Care Rights:

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  8. have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listening to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated’

To read the new Charter of Aged Care Rights in detail click here

OPAN Charter of Aged Care Rights Explainer Video – Consumer Version (full video) from Older Persons Advocacy Network on Vimeo.

Aged Care Quality Standards