Confused about aged care and your entitlements?

16 August 2018

Never before have senior Australians been faced with a multitude of care options thanks to the introduction of Consumer Directed Care. Home Care Packages which are delivered on a Consumer Directed Care basis allows you, your loved one or carer to have more choices and control over what services are received. Not only can you choose what services you want, but you can also decide when and where you receive them. These in-home care services will allow you or your loved one to stay independent and remain at home for longer.

Unfortunately, the aged care system can be difficult to navigate. Not only must decisions be made on what care services are needed, but understanding government-funded aged care packages and your entitlements can be a daunting and complicated process. This is why it is important to find an experienced aged care provider who can collaborate with you or your loved one to create a care plan just for you.

What should you look for in an aged care provider?

1. Education

An outstanding aged care provider is often an experienced provider who has been serving the community for many years. They should be able to educate you or your loved one on the changes in aged care and be there to assist you from beginning to end on how they can help you remain independently at home for longer. This includes helping you navigate Home Care Packages and the Commonwealth Home Support Program.

2. Support

An aged care provider who is with you every step of the way as you receive ongoing support is advantageous as your needs may change every few months and the right support is necessary to ensure an easy transition into whatever services you need next. Knowing that your aged care provider will be there for you will give you peace of mind when receiving care to ensure you stay at home for longer.

3. Accessibility

It is always comforting to know that your aged care provider is easily accessible. From every day calls with a client relations officer to home visits with your case manager and information sessions with a representative, these are just a few things which provide ease of mind in knowing an aged care provider is always available to meet your needs.

4. Accreditation

Look for an aged care provider who delivers services consistent with current legislation. By working in alignment with the law, you or your loved one are guaranteed to receive services that pass all industry standards.