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5 steps to placing your loved one in aged care

The decision to place your loved one into aged care can be stressful. If you don’t know what’s involved or where to start, follow our 5 steps.

Often, people don’t know what’s involved, how the costs work or even where to start. This can make the process seem overwhelming, especially in situations where care is needed urgently, such as after a hospital stay.

To help you navigate this process and secure a place in an aged care community that’s right for your loved one, follow our 5 steps.

Step 1: Get an Aged Care Assessment

To find out if your loved one is eligible for permanent or respite aged care, arrange an assessment by an Aged Care Assessment Team (ACAT). You can book an appointment through My Aged Care (visit or call 1800 200 422). Hospitals and doctors can also provide a referral.

Step 2: Understanding the costs

Read our simple guide to aged care fees. To estimate the amount your loved one may be asked to pay towards their care, visit, search for ‘Fee Estimator’ and complete the form. You can also seek advice from a Financial Planner.

Step 3: Take a tour

Prepare a shortlist of suitable aged care communities and tour them to compare. You can arrange a tour at a PresCare community here.

Step 4: Apply to your preferred aged care community

Arrange a meeting with a Care Leader at your preferred community. To apply for a residential aged care position, you’ll need to bring documents including a current ACAT, an income and assets form, and Power of Attorney instructions.

Step 5: Complete a Resident Agreement

Once your loved one has been offered a place in a community and wishes to accept it, a Resident Agreement will need to be signed before they move in.

If you have a question or need assistance with any of these steps, our Admissions Teams are here to help.

For Yaralla Place and Groundwater Lodge in Maryborough, call (07) 4120 5800 or email

For Alexandra Gardens in Rockhampton, call (07) 4999 3000 or email

For more information, download our Aged Care Guide.